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AvePoint Citizen Services Launches in Richmond, Virginia

By Ken Briodagh
June 21, 2018

According to a recent announcement, six government agencies in Richmond, Virginia will hook into the AvePoint Citizen Services’ RVA 311, centralizing requests and resolution tracking for core functions such as public utilities, public works, police, finance, social services, and planning and development to start. About 4,000 people are employed by the City of Richmond.


AvePoint Citizen Services is a cloud-based case management and incident reporting platform built on Microsoft technology for governments to meet citizen demands in the digital age. RVA 311 is cloud-based solution powered by AvePoint Citizen Services for managing citizen, business and visitor non-emergency requests. More than 220,000 residents now have the ability to instantly submit requests online and through mobile devices.

“We’re redefining citizen engagement and transparency through RVA 311 and AvePoint Citizen Services,” said Levar M. Stoney, Richmond Mayor. “The platform provides us with innovative tools for our citizens, businesses and visitors alike. The automation and intelligent reporting capabilities alone allows us to free up resources to focus more on resolution support, which is a game changer for the city.”

The future of government and technology in Richmond
On July 1, the City of Richmond reportedly will launch an entire department dedicated to the management of RVA 311 – the Department of Citizen Service and Response – to ensure the City remains citizen-centric in its service delivery efforts.

AvePoint Citizen Services is designed to enable government agencies or citizen-support non-government organizations (NGOs) to automate case management and incident reporting, which allows field officers, operational centers, and the constituents they support to input and manage requests from any device, anywhere, at any time. The Software-as-a-Service (SaaS) solution is entirely built on Microsoft Cloud technology.

When a non-emergency request is submitted in the platform – a broken streetlight, pothole, or damaged infrastructure – Citizen Services instantly tags the location information and automatically routes it to the appropriate agencies and field technicians to accelerate assessments and services. The submission and updates are tracked in Citizen Services in real-time. Response teams and administration can access this data on-demand to track response times and to generate reports.

“By using the technology in AvePoint Citizen Services to support RVA 311, the City of Richmond is proactive, responsive and transparent to its constituents,” said Dr. Tianyi Jiang, Co-Founder and Co-CEO, AvePoint. “The City will even be able to leverage predictive analytics to anticipate infrastructure outages, repairs, and resources, ultimately improving operations and resident satisfaction.”


Ken Briodagh is a writer and editor with more than a decade of experience under his belt. He is in love with technology and if he had his druthers would beta test everything from shoe phones to flying cars.

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